Hi user_d8bq1r, thanks for reaching out over the community forums! There are a number of things that can contribute to the pricing on a customer's bill including the types of services on the account, promotions in place, and any potential one time charges that may have applied. We'd be happy to review your bill with you to see if anything stands out! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look together!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
1K Messages
2 hours ago
Hi user_d8bq1r, thanks for reaching out over the community forums! There are a number of things that can contribute to the pricing on a customer's bill including the types of services on the account, promotions in place, and any potential one time charges that may have applied. We'd be happy to review your bill with you to see if anything stands out! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look together!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
0
0