Visitor
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1 Message
Bill
Hello.
This month I was congratulated on my 12-months with Xfinity with a bill for double the regular monthly amount.
Refund the remainder and fix the monthly double billing going forward or I'm finding a new provider.
Visitor
•
1 Message
Hello.
This month I was congratulated on my 12-months with Xfinity with a bill for double the regular monthly amount.
Refund the remainder and fix the monthly double billing going forward or I'm finding a new provider.
EG
Expert
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121K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.4K Messages
1 hour ago
Hello @user_529ms3 it sounds like you had a promotion that expired at 12 months. Have you had a chance to review your billing statement to confirm why the bill increased? On page 3 you will see your discount details in green font.
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