Good afternoon, @user_2mkaxs ! I'd be happy to look into your billing concerns and review why your bill may have increased. To protect your account information, could you please send us a Direct Message with your full name and service address? Once we verify the account, I'll be happy to take a closer look and explain any changes to your bill. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
Again
Expert
•
34.8K Messages
14 hours ago
@user_2mkaxs
You should read your billing statement to find out. Actually, you should read it every month when it comes out so you can check for any changes.
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XfinityRichard
Official Employee
•
3.6K Messages
13 hours ago
Good afternoon, @user_2mkaxs ! I'd be happy to look into your billing concerns and review why your bill may have increased. To protect your account information, could you please send us a Direct Message with your full name and service address? Once we verify the account, I'll be happy to take a closer look and explain any changes to your bill. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0