Visitor
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1 Message
BILL
My issue is my bill went up 29 dollars, from $94.90 to $123.90 and there was zero heads up or explanation.
Visitor
•
1 Message
My issue is my bill went up 29 dollars, from $94.90 to $123.90 and there was zero heads up or explanation.
EG
Expert
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120.4K Messages
11 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
11 hours ago
Hello user_b11vay. It sounds like the promotion may have expired. You would traditionally have the time remaining for any promotional price or loyalty discounts included on each billing statement. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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