Thanks for stopping by the community forums to reach out, user_prcsbo! The first thing we'd recommend would be to ensure that autopay is still active on your account by following the steps on our support page the covers how to manage automatic payments on your Xfinity account. If autopay is indeed active, you can check your transaction history to see if anything may have gone wrong with the payment. Please let us know if that helps!
XfinitySean
Official Employee
•
896 Messages
22 hours ago
Thanks for stopping by the community forums to reach out, user_prcsbo! The first thing we'd recommend would be to ensure that autopay is still active on your account by following the steps on our support page the covers how to manage automatic payments on your Xfinity account.
If autopay is indeed active, you can check your transaction history to see if anything may have gone wrong with the payment.
Please let us know if that helps!
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