Visitor
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1 Message
Bill
For years, I get random emails that a payment is sent, I call in, and customer service response is always, "Don't worry about it because I see no account." Now I have a final before disconnect email telling me I have a $3,187.96 balance but I still have no account with Xfinity, live in California, and use Frontier since 2018. Now that I see that Xfinity has an online platform and I'm not capable of calling or signing in since I have no account, can you explain? Or finally remove my email from being used?
XfinityRaul
Official Employee
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3K Messages
7 days ago
@user_at2sq4 Thanks for reaching out to us via Forums to make us aware of these notifications you're receiving. I would be more than happy to review your account to see what's causing these emails to be sent. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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