Hi @user_buaxwh and thank you for reaching out to us on our Xfinity Community Forum! If you're asking about your first bill, it is typically generated after your account is activated. Depending on how service was started, the billing cycle begins on the installation date or, for a Getting Started Kit, the pickup date or five days after ordering—whichever comes first.
Your first bill may include prorated charges from your activation date through your billing date, the next month's service charges, and any applicable installation or activation fees.
You can review billing information anytime through our Xfinity app. For additional details on what to expect, please see this article: What to Expect With Your First Bill.
We hope this helps! Let us know if this is the bill you're referring to or if you need any additional assistance.
XfinityMelinda
Official Employee
•
268 Messages
14 days ago
Hi @user_buaxwh and thank you for reaching out to us on our Xfinity Community Forum! If you're asking about your first bill, it is typically generated after your account is activated. Depending on how service was started, the billing cycle begins on the installation date or, for a Getting Started Kit, the pickup date or five days after ordering—whichever comes first.
Your first bill may include prorated charges from your activation date through your billing date, the next month's service charges, and any applicable installation or activation fees.
You can review billing information anytime through our Xfinity app. For additional details on what to expect, please see this article: What to Expect With Your First Bill.
We hope this helps! Let us know if this is the bill you're referring to or if you need any additional assistance.
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