Visitor
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1 Message
Bill
I cancelled my service on 06/23/2026 and received a new bill. For July 23. I have been with you 7 or 8 years. I returned my equipment on 06/23/2026. I was shocked to find out I had been billed for 2 extra tv box’s and a land line I have never used. I ordered a 2 new tv box’s 7 years ago. I brought them into the store to turn them in. Your associate told they were obsolete and also added a landline that I didn’t ask for. I am upset that I have been paying for those services all those years fraudulently and the I see I am getting another bill. What are you going to do about it?
XfinityCarolyn
Official Employee
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324 Messages
24 days ago
@user_uy3o1g Thanks for reaching out to us about your bill. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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