Bill

user_azshn0 - Hello, and thank you for joining us here on the Xfinity Forums! I’m really glad you reached out—you're in the right place, and our team is here to help. I understand how frustrating it can be when you’re unable to access your account, and we’ll work through this together.

To get a better idea of what’s happening, can you walk me through the steps you’re taking when trying to sign in?
In the meantime, here are a couple of quick options that may help:

If you’ve forgotten your password, you can reset it here:
https://www.xfinity.com/password
If you still know your password but want to update it, you can do that here:
xfinity.com/password

Let me know what you’re seeing on your end, and we’ll take the next steps together to get you back into your account.

Reset your Xfinity ID password