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user_45ohdz
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Tuesday, May 19th, 2026 10:41 PM

Bill

I made several calls and spoke to 2 different people about receiving a bill after I had canceled services and I made sure to cancel BEFORE the new billing cycle because I was told i wouldn't have another bill but I kept receiving bills anyways. The 2 i spoke to told me not to worry about the bills, that my account was just not closed out yet and to disregard anything that I got. So I did exactly that and NOW I have a collection agency calling me telling me that I owe $500 to xfinity!! Are you serious right now?! I was with xfinity for a very long time and had so many issues with my service and now you want to [Edited: "Language"] when I no longer have your services too?! This is fraud

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2 months ago

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XfinityEva

Official Employee

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2.6K Messages

2 months ago

@user_45ohdz Thank you for using Xfinity Forums to reach out about your account cancellation concerns. I am so sorry to see this has been your experience. Did you receive a cancellation confirmation any of the times you reached out? 

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user_45ohdz

Visitor

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2 Messages

@XfinityEva​ I did, but it was awhile ago and I have no clue what i did with it

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2 months ago

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XfinityAngie

Official Employee

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2.8K Messages

 

user_45ohdz, you should be able to do a search with your email. Try entering Xfinity. It might pull it up. We would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.

 

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2 months ago

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