Visitor
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1 Message
Bill
I was told twice that my bill and services would still be on and not suspended until the 25th of this month. They shut it off anyway this morning. I can't get ahold of anyone by phone; they'll just automatically turn it off, and an excuse about volume will appear when trying to talk to an agent in chat. Worst experience so far.
XfinityAbby
Official Employee
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531 Messages
3 hours ago
Hello @user_32fqfd, thank you for taking the time to reach out on our Community Forum. I can certainly help you check over the account.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAbby
Official Employee
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531 Messages
2 hours ago
Hello @user_32fqfd, Thank you for giving me the opportunity to assist you today. I am glad we got everything sorted out, and I hope you have a great week!
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