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user_md92la
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2 Messages

Thursday, November 6th, 2025 10:58 AM

Bill

I got a past due notice for $70, what is this for?  I no longer have Comcast, just email which is supposed to be free.

Thank You,

Kathy [Edited: "Personal Information"]

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20 days ago

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XfinityJamesC

Official Employee

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2.6K Messages

21 days ago

Greetings, @user_md92la! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected past due notice. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_md92la

Visitor

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2 Messages

I received a past due bill for $70 and do not know what it is for.  Am not paying it.  Account was under (Edited Personal Information)

(edited)

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20 days ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_md92la

Thanks for reaching out to us,  if you need help with specific information on the account, you'll need to send us a direct message with your first and last name and complete service address.

 

Since this is a public forum you never want to share your personal information on a public site

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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