Thank you for reaching out to us @user_zq5nxo! I completely understand wanting to know why your bill increased. On page 3 of last month's bill there should be text in a green font for promotional discounts that were on the account. Towards the top right of each page on the bill, there should be a “services from” section. Were there any promotional discounts in green font with expiration dates that occur before or during the dates below “Service From” on this month’s bill?
I appreciate you for comparing the bills @user_zq5nxo! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a look at our available plans. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityAldrik
Official Employee
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2.2K Messages
1 day ago
Thank you for reaching out to us @user_zq5nxo! I completely understand wanting to know why your bill increased. On page 3 of last month's bill there should be text in a green font for promotional discounts that were on the account. Towards the top right of each page on the bill, there should be a “services from” section. Were there any promotional discounts in green font with expiration dates that occur before or during the dates below “Service From” on this month’s bill?
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