Bill

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

Hello, @user_pzbddu! Thanks for visiting the Xfinity Community Forum with your billing concerns. I'm sorry to hear about the trouble you've had after disconnecting service with us, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we are experts in all things related to your account, service(s), equipment, bill, and more. It would be our pleasure to take a closer look at things and see what can be done to resolve this for you. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!