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Saturday, February 22nd, 2025 8:03 PM

Bill

I have questions about my bill and cannot connect to a person

Official Employee

 • 

3.3K Messages

2 months ago

@user_4yb0vs Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team specializes in assisting with billing concerns and we would love to help you with any questions you may have regarding your billing statement. It's important to us that we understand your bill and all questions get answered. Please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

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