Xfinity offers a late fee credit to customers who miss their payment due date. To qualify, customers must make a payment toward their past due balance and enroll in automatic payments. Only one late fee can be credited, and one-time payments without automatic enrollment are not eligible. To request the credit, customers should sign in to their account, click the "Get Started" banner, select a payment amount, and check the box to turn on automatic payments. The credit applies after the first automatic payment is processed.
XfinityThomasC
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2 months ago
Hello, @user_tzvzl1
Xfinity offers a late fee credit to customers who miss their payment due date. To qualify, customers must make a payment toward their past due balance and enroll in automatic payments. Only one late fee can be credited, and one-time payments without automatic enrollment are not eligible. To request the credit, customers should sign in to their account, click the "Get Started" banner, select a payment amount, and check the box to turn on automatic payments. The credit applies after the first automatic payment is processed.
For more details see: https://www.xfinity.com/support/articles/late-fee-credits
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