1 Message
Bill
I have more than 4 months I do not use this WiFi because I leave it I xfiniti is zero on my phone when I connect the WiFi and now I left the house and go to live in A new address and I left the wifi box in the old address and now in the new address where I am the xfiniti is no longer used in this street and I want to stop this wifi Because I have been unemployed for months
EG
Expert
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109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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1.9K Messages
2 months ago
@Berdison
Thanks for reaching out to us I'll be happy to assist you with cancelling your account. Go ahead and send me a direct message including your name and address to get started so we can further assit you.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
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