user_eme3pj thank you for using the Community Forums page to reach out today. Keeping our bills within budget is always important, and by contacting our Digital Care team, you have reached the best team here at Xfinity to assist you in deciphering the difference you noticed. Let's start off by getting your account information pulled up in a direct message. Please provide us your full name and complete service address.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
XfinityMarcus
Official Employee
•
996 Messages
25 days ago
user_eme3pj thank you for using the Community Forums page to reach out today. Keeping our bills within budget is always important, and by contacting our Digital Care team, you have reached the best team here at Xfinity to assist you in deciphering the difference you noticed. Let's start off by getting your account information pulled up in a direct message. Please provide us your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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