Good morning @user_n8yqze thank you for reaching out on the forum. We would be happy to review your account with you and answer any questions you have. I understand it can be frustrating to receive a bill that is higher than expected. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
XfinityJoe
Official Employee
•
667 Messages
9 months ago
Good morning @user_n8yqze thank you for reaching out on the forum. We would be happy to review your account with you and answer any questions you have. I understand it can be frustrating to receive a bill that is higher than expected. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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