New Poster
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1 Message
Bill went up unexpectdly
Probably a promotion ended after my first 2 years. Maybe there's a new promotion? I called the toll-free number, but the system refused to let me talk to an agent. The chat did not hellp, as when looking for account changes, a window popped up that never got beyond the 3-dot waiting symbol.
Not a good way to treat customers
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ComcastMichael
Official Employee
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2.9K Messages
7 m ago
Greetings, @jimblue661! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I know it can be frustrating when the promotional prices rolls off. I would like to see what we can do for you. Can you please send me a PM with your first and last name so may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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smmaier
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1 Message
7 m ago
I agree! It would have been wise if they sent a notice through an email to give customers a
heads-up. I couldn't reach a live person on the phone either.
This is poor customer service, at best.
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