Bill went up TWICE in the last two years

@user6382

Thanks for reaching out to us,  as a single parent of two teenagers I know how important it is to have the right packages for the services I love and need and at the right price that fits my budget.

 I'll be happy to see what options we have to get you a better pricing for the services that fit your household needs. To get started please send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message