bill went up, need to contact customer service

user_ba4y5j Hello and thank you for reaching out via our Xfinity Community Forums today. I completely understand your frustration with the increasing bill and the challenges you’ve faced trying to get in touch with customer service. It can be so frustrating when technology doesn’t work as expected! However, you are the right place to review your account and make the changes needed. 

I’d love to help you find the best offers available for customers. If you could please send me a direct message with your full name and address, I’ll do my best to assist you further and provide you with the options that fit your needs.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Thank you for your patience, and I’m here to help!