Bill went up by 44%?

Hello.

My I went to pay my internet bill, and noticed it went from 100 to 144.

I think my contract may have ended. I would like to lower my speed to 1 gig, and the xfinity assistant told me there was a 5 year guarantee price of 70 dollars a month. I am interested in this.

Sorry for posting this here, but it's the only way I can chat, I don't have the time to wait for a live chat, I need something I can come back to.

Let me know what I need to post what to identify my account with. The number is hidden in my account so I'm not sure I want to post it publicly without the okay.

Thank you.

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XfinityAmandaB

Official Employee

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3.3K Messages

7 hours ago

user_fvkrrq Thank you so much for stopping in for help with your promotion ending. Our offers are similar to what is shown in the online repackage tool. The Xfinity assistant may have offers for new customers if you are not logged in correctly when reaching out, and I always recommend checking the offer here.

Have you already checked to see if your offer is available there when logged in?

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user_fvkrrq

Visitor

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4 Messages

@XfinityAmandaB Thanks for the reply Amanda.

I am logged in correctly, but I believe you are correct. It gives me those as examples, not options. When I go to the link you give me, it's very different.

My best option to even keep my bill the same as it was is to cut my speed right in half.

As a customer of 5+ years, I feel like this is a huge let down. After shopping with competitors, I can get gig speeds for 45 dollars a month, and I can get my current plan of 2 gigs at 70 dollars a month. I have a screen shot, but don't believe I can upload it here.

I would like to stay with Comcast/xfinity, but these prices are very enticing, and almost a no brainer.

Is this the best offer xfinity can present?

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6 hours ago

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XfinityAmandaB

Official Employee

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3.3K Messages

user_fvkrrq Thank you for confirming. New customer offers are always a great deal, and I am sure you got to take advantage of one when you first set up services with us. As for price matching, we would not be able to change offers to match a competitor's speed or price. My offers normally are very similar to what is online, but I would be happy to double-check to see if you may have missed an option if you would like. Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

I am an Official Xfinity Employee.
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5 hours ago

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XfinityJohnG

Official Employee

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2.9K Messages

That is very odd indeed. You should be able to follow the directions through the

How to: Direct messaging within the forum | Xfinity Community Forum link on how to send us that direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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user_fvkrrq

Bill went up by 44%?

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