1 Message
Bill went up by $30
I was paying 70$/mo and since the contract ended the bill is up to 100$/mo (24mo contract). Looking at the current deals, I can enter another contract for my existing plan at 90$/mo for a year. But if I were a new customer there is a deal for 70$mo (36mo contract) for this plan. Is there any way to get the new customer plan? Can I cancel my service and sign up again as a new customer?
Accepted Solution
XfinityDena
Official Employee
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3.4K Messages
1 year ago
@user_b48eky Thank you for working with us. I am so happy we found a service that fit your needs and monthly budget. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy week!
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XfinityPeterH
Official Employee
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2K Messages
1 year ago
@user_b48eky We are happy to help review the offers your account qualifies for but since you are not a new customer you do not qualify for those offers much like if you were to sign up for a credit card after a set period you owe a percentage of interest.
For you to be recognized as a new customer you would have to go at least 6-months without service from us. That said we are happy to help see what is a great fit based on your needs. Please feel free to send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_vr530m
1 Message
1 year ago
My parents Xfinity bill went up $63 this January 2024 bill. Has anyone else a big jump like that from Xfinity?
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