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user_qn0m18
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Thursday, August 8th, 2024 1:44 PM

Bill went up $20 per month without warning

I noticed my current bill is $20 higher than it has been the past two years of service. No warning, just a price increase. Tried to use the Xfinity assistant which was useless. Can someone from customer service explain?

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4 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

4 months ago

Hello, @user_qn0m18 how are you? It sounds like you had a 24-month promotion that expired. Have you reviewed your discount details on your billing statement? You can access your statements using the Xfinity app or from www.Xfinity.com. You will see "Regular Monthly Charges" in purple font and under that your discount details will be in green. 

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user_qn0m18

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Are there any new promotions you can apply? Or am I now stuck at this increased rate? 

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4 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

user_qn0m18 once logged into www.Xfinity.com you can go to "Change Plan" to review other offers and promotions. This is always a great place to start. We enhanced this feature to provide a more seamless experience when changing services. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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