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user_qn0m18
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Thursday, August 8th, 2024 1:44 PM

Bill went up $20 per month without warning

I noticed my current bill is $20 higher than it has been the past two years of service. No warning, just a price increase. Tried to use the Xfinity assistant which was useless. Can someone from customer service explain?

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23 days ago

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XfinityJosephA

Official Employee

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1.6K Messages

6 months ago

Hello, @user_qn0m18 how are you? It sounds like you had a 24-month promotion that expired. Have you reviewed your discount details on your billing statement? You can access your statements using the Xfinity app or from www.Xfinity.com. You will see "Regular Monthly Charges" in purple font and under that your discount details will be in green. 

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user_qn0m18

2 Messages

Are there any new promotions you can apply? Or am I now stuck at this increased rate? 

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6 months ago

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XfinityJosephA

Official Employee

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1.6K Messages

user_qn0m18 once logged into www.Xfinity.com you can go to "Change Plan" to review other offers and promotions. This is always a great place to start. We enhanced this feature to provide a more seamless experience when changing services. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_6buz73

1 Message

23 days ago

My xfinity home internet was increased by $20.00 without any prior notice, knowing that I have my own router and nothing changed with the speed or preferences!! Thats not good customer services!!!! Tried to reach out for a real human to assist but it s like finding a needle in a haystack!!!!

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XfinityLinda

Official Employee

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1.5K Messages

@user_6buz73 Thank you for connecting with us about your billing concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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