user_jdb0a5's profile

Visitor

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1 Message

Saturday, January 4th, 2025 10:02 PM

Closed

Bill went from $85/mo to $130.

 I'm a veteran and customer service couldn't help. Is there a plan closer to my original $85?

There is another option in my town called Connexion that I can switch to.

Thanks!

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Retired Employee

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1.4K Messages

1 year ago

@user_jdb0a5, thank you for your post. We can definitely check on what options we have for you. Please, send a DM to Xfinity Support with your full name and address. I'll see you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

(edited)

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