Visitor
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7 Messages
Bill went from $64 to $105 with no notification
Despite 1hr on the phone not able to get any help. This is a notification I am using my 120 days to dispute this bill after trying multiple times to contact you.
I've spoken with a legal advisor and unless you contact me to resolve this insanity as per this notification they suggest only pay the current amounts until it is resolved or prior to cancelling. I also would like you to provide me a copy of my current contract documents for review.
I am reviewing other providers including hotspots through other more helpful providers Verizon, T Mobile, Hughes etc. To be fair I am constantly disgusted by how your company treats long term users.
EG
Expert
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110.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
1 year ago
@Jayderry Thanks for the post, we're happy to clarify the policy and ensure you have the right steps for a resolution. I wouldn't follow anyone's advice to not pay a bill, unless they can cover it, as well as the late fees plus possible hits on a credit report. The policy to dispute a charge on a statement covers charges you state or believe are not part of your service, or incurred by your or the household. If you dispute something, and we find it is an invalid charge, then we correct it. We won't credit any late fees for not paying, but will cover the charge completely if we find it is not valid. That corrects the statement moving forward, and the charge or charges are adjusted accordingly.
You can get a copy of your current agreement here https://www.xfinity.com/support/articles/my-account-find-contract. If there is no agreement, the price is the everyday price and valid. That is not something that can be disputed, as it is the cost of service. We're happy to always help obtain the latest promotion, so customers can always count on getting the best price. What are you disputing, is it a charge for a device or feature you did not request?
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Jayderry
Visitor
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7 Messages
1 year ago
Thank you for the response. You are the only response I have received applicable to this issue.
I contacted Xfinity for well over an hour by phone, in good faith, because my bill has increased considerably with no notice or explanation and no additional service. No customer account rep was available who could assist.
I am retired so find it difficult to agree on the payment of unexpected, additional, unknown fees. Would you for example suggest that if the bill had raised to $10,000 I should simply pay it whether it was contractual or not or "that's the everyday price?" I have never missed a single payment to your company for multiple years.
I'm a loyal multi year customer disputing a very large increase. I'm more than willing to pay my normal charge as I have been for years. I am not happy to pay almost double without any extra service, explanation or any contact to explain it.
According to your statement on your invoices I have 120 days from date of invoice to dispute any charges on my bill. If I was able to contact support at Xfinity this could potentially have been addressed.
I would like this resolved amicably but that's difficult as it's almost impossible to get help despite my best efforts
Is anyone prepared to help me I'm happy to discuss?
Your invoice also suggested I should be contacting consumer protection should we not be able to resolve this issue. Should I be using that route or do you think this issue can be resolved locally?
Many thanks for your help.
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Jayderry
Visitor
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7 Messages
1 year ago
No further input required I will be cancelling the service shortly and moving to another supplier.
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michelle2018
1 Message
10 months ago
This is beyond wrong and dishonest. Simply disgusting. Charing nearly $500 more A YEAR for the same, mediocre service. Of course Xfinity knows we have absolutely no choice in the matter. Customers are bound to one ISP based on their location. Next year Xfinity might arbitrarily decide to up their prices even more. Nothing to stop them from doing so, so the sky is the limit. The FTC needs to take a sledgehammer to this god awful company.
(edited)
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