Visitor
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1 Message
Bill vs Offer
After an hour on the phone asking about options to compete with new local fiber, a rep offered promotions that would bring my rate down to a competitive level. He explained that first we'd go through the updated service so I clicked through those. The rate went high, double what I was paying a couple months ago and more than twice what the fiber costs. He explained the promotions would be applied in the next 7-10 days and show on my bill. I asked for a reference number for our discussion and he said the notes would be on my account. Now the bill auto- paid and no promotions were applied. It stayed the double price. How do I get this corrected?!
EG
Expert
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121.3K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.8K Messages
27 days ago
@user_SD191 Thanks for reaching out to our team. We can certainly check our current offers and go over your current plans to help.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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