New Poster
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2 Messages
Bill, Turned in modem, cancelled??
Recently, I turned in the Xfinity Modem and thought I canceled the account, since I am moving soon. I was billed a small amount today. Will this be the last bill on this account?
New Poster
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2 Messages
Recently, I turned in the Xfinity Modem and thought I canceled the account, since I am moving soon. I was billed a small amount today. Will this be the last bill on this account?
XfinityChristy
Official Employee
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2.9K Messages
1 day ago
Hello @vmaxmaniac, thank you for reaching out via our Xfinity Community Forums. That is a great question, and you are in the right spot to get to the bottom of this. I would be happy to review your account and see where things are at. To get started, please send me a direct message with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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