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user_0tnjac
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Wednesday, October 2nd, 2024 12:29 AM

Bill Tripled

My bill nearly tripled.  I need to speak with a customer service representative ASAP or I will be taking their modem back to an Xfinity store and cancelling every service I have with them at my first opportunity.

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Updated 

18 days ago

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XfinityRichard

Official Employee

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1.3K Messages

18 days ago

Hi there, @user_0tnjac ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your billing concerns, I would be concerned if my billing increased too. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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