Visitor

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1 Message

Saturday, July 11th, 2026 11:07 AM

Bill total

What I am paying, I can not afford monthly. I need someone to help me reduce my bill. Please and help with this LARGE BALANCE. I have been a customer for years. Please help me

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Selected Oldest First

Official Employee

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4.4K Messages

2 hours ago

@user_yvm2g7

 

Thank you for reaching out. I would be happy to review the account with you. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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