Bill too high

First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly.

My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives.

It started when I received calls from representatives offering what were presented as "free upgrades." I was upgraded from 300 Mbps to 500 Mbps and later discovered the upgrades were not actually free. The result was a bill increase that became unaffordable and ultimately led to me being placed on a payment arrangement.

More recently, I was contacted about a new Xfinity promotion and was explicitly told I would receive 1 Gbps service for $50 per month for 5 years. I agreed to the offer and completed the sign-up process. Just days later, I discovered my bill had increased to approximately $75 instead of the promised $50.

At the same time, I mentioned to technical support that my Wi-Fi coverage was poor and unreliable throughout my home. I was then offered Xfinity Pro and an extender, with the explanation that it would be free for one year and that there would be no equipment charges. Unsurprisingly, my bill increased again by roughly $15 per month, bringing my monthly cost close to $90-$100.

What is even more frustrating is the amount of time I've spent trying to fix this.

Over the last two months, I have spoken with more than 10 representatives and at least 7 supervisors, often spending up to two hours per call. Despite countless promises and transfers, I have received no meaningful resolution.

Several representatives offered credits of around $60, which I declined because the issue is much larger than that. Based on the incorrect plan changes, unauthorized charges, and repeated misinformation, I believe the proper adjustment should be well over $120-$150.

Most recently, I spoke with Janee, a supervisor associated with Ticket #[Edited: "Personal Information"]. Unfortunately, this interaction was the most disappointing of all. Rather than offering any meaningful solution, account correction, or path forward, I was told that the employees involved would be identified, retrained, and potentially disciplined.

Respectfully, that does nothing to resolve the financial impact this situation has had on me. I don't need assurances that employees will be retrained—I need my account corrected and the charges resulting from these repeated misrepresentations addressed.

At this point, I am requesting that Xfinity conduct a thorough review of:

• The sales calls and promotions that were offered to me.
• The promises made regarding pricing and equipment.
• The changes made to my account.
• The billing increases that resulted from those changes.
• The extensive history of contacts and supervisor escalations over the last two months.

I have made every effort to resolve this directly with customer service. However, after dozens of hours spent on the phone and no meaningful resolution, I am rapidly losing confidence that Xfinity is willing to correct the problem.

I hope someone with the authority to actually review this case can step in and provide a fair resolution before I am forced to escalate this matter further, including filing a complaint with the Consumer Financial Protection Bureau (CFPB) and other appropriate consumer protection agencies.