Bill too high

Hi, I’ve been a customer for many years, but my monthly bill has become too high. I’ve noticed competitor rates are lower, and I’m considering switching. Are there any discounts, promotions, or options to lower my bill while keeping my service? I’d like to remain a customer if we can work something out.

Responses

EG

Expert

•

108K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityThomasA

Official Employee

•

2K Messages

2 days ago

Thank you for choosing Xfinity and for joining us here, user_60b7d3! We truly appreciate your choice of service providers and the opportunity to help you revisit your service needs and review plans that may work well for you. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_60b7d3

Bill too high

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EG

XfinityThomasA

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