1 Message
Bill too high
Hi, I’ve been a customer for many years, but my monthly bill has become too high. I’ve noticed competitor rates are lower, and I’m considering switching. Are there any discounts, promotions, or options to lower my bill while keeping my service? I’d like to remain a customer if we can work something out.
EG
Expert
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108K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2K Messages
2 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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