Frequent Visitor
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17 Messages
Bill too high
I am currently paying $260 for cable & internet. That's almost my car payment. You reduced the plan options to 3 and every time I call to see if there is a deal I can switch to in order to lower my bill, there is none. $260 is much too high for 2 people. I can switch to Verizon internet today, plus Youtube Live, Netflix & HBO Max and save $100 a month. I have been a loyal customer for more years than I can count. Is there anything you can do to lower my bill before I decide to pull the plug?
XfinityPaula
Official Employee
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1.4K Messages
1 year ago
@NJGirl75 Hi there! I apprecaite you reaching out for help with the account and rates. I know the cost of everything has been on the rise and if there are any available options for us, I would be happy to check them out to make sure our services fit your budget. Thank you for being a long time customer. I know there are other options out there, let's see what we can do you keep you with our awesome Xfinity services.
Please send us a direct message with your name and service address. From there we will verify the account and see what promotions and services we have to better fit your needs.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Thank you for sending us a direct message, @NJGirl75! I'm sorry we weren't able to find any new promotions that were better than the one you have right now, but it never hurts to check. Our promotions are always changing. Please don't hesitate to create a new post if you ever want to take another look, or if you have any questions or concerns. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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