Frequent Visitor
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24 Messages
Bill Too High
I have been a customer for 40 years. In February my bill will be going up for the Triple Play to over $200. I am going to have to cancel my service and do what many others have done and use streaming services for my TV. I called and spoke to an agent. She was difficult to understand but I think she said I have the lowest price available. She did say I do not have an early term fee so I am free to cancel my services. I don't understand why only new customers get deals while those of us have been paying for many years can't get any good deals anymore. Its very difficult for a Senior on limited income to pay Comcasts exorbitant prices these days.
CCZachary1
Problem Solver
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672 Messages
2 years ago
@hhanby999 Thank you for reaching out to the Xfinity forum team. I understand that your promotion is ending next month and you called to see if there were any options to keep your price the same. I would be happy to explore package options with you.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_87ae92
Visitor
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1 Message
2 years ago
We also have had Xfinity for years. We are on a promotion which was supposed to be $153 till April 2024. Now the taxes and sports fees went up so Now our bill is $170. I called and was told by Raya that part of the promotion will end 4/23 and it will go up to $181 is we get another yes contract if we don't our bill will be $190. I have called multiple times no other options were offered. The internet and TV prices aren't to bad but the fees and taxes are unrealistic. We give up and are forced to look for other options.
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