tazmeen's profile

Regular Visitor

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6 Messages

Friday, March 7th, 2025 2:48 AM

Bill too high - looking to get internet deal. Current xfinity mobile and internet customer.

I’m looking into getting a new existing customer internet deal. The comparable options in my area without long term deals are appealing and I can’t find something in the current plan that would be sufficient. I tried to go in person and the deals being offered were already more expensive than my current rate and did not offer any discounts that others in my area can receive. Why should existing customers be penalized for continual membership? I am a long time customer and I would like a review of my plan as well as xfinity mobile and provide bulk discounts and new rate. Thank you.

Official Employee

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2.1K Messages

2 months ago

@tazmeen Thank you so much for stopping by for help with new promotion options. I always recommend checking out the offers for current customers online if you have not already. I know the store may not have anything that fits, but check it out. If you still do not see any offers there, let me know.  

Regular Visitor

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6 Messages

Thank you for -  rate of 600 mb  I'm being offered a deal 70 per month while a new customer offer is 55. I have been a long time customer and this does not seem fair - at this rate you will also remove my peacock premium that I currently have. I would like a personal review. 

Official Employee

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2.3K Messages

@tazmeen, Although I can't add a promotion that stipulates new-customers only, I can review your account and find the best options available. Can you please reply to our existing DM with your full name, so I know who I'm working with? 

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