Visitor
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1 Message
Bill Too High [Edited]
Bill has jumped too high. Started at 14.99 for low income user. Then offered bundle plan with Netflix. Peacock and Apple TV. Now I'm hearing you are going to charge me 70$. I repeat- I was on a low income plan.
[Title Edited: "Personal Information"]
XfinityThomasC
Official Employee
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3.4K Messages
1 hour ago
Hello, @user_ut3e5a I definitely understand needing to keep your cost low to meet your budget. From $14.99 to $70 is a shocking increase I'll need to review your account to figure out what happened to the billing. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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