Visitor
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2 Messages
bill still high after cancelling tv
we called last week to remove the tv part of our plan and were told our new monthly bill would be much less but it still shows the same amount on the upcoming bill
in the partial charges it says we removed $365 worth of services but it also says we added $350 but all we were supposed to do was remove tv
XfinityJamesC
Official Employee
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3.2K Messages
4 hours ago
Greetings, @pennxl! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you just changed your service package last week, and the new package has a lower rate than your previous package, those adjustments should all be made after the next bill goes out. Did you just get a new bill this week, after those changes were made, or are you looking at the previous bill? Please let me know.
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