Visitor
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1 Message
Bill sent to collections
6 months ago my auto pay bill increased in price by 3x at the end of a 12m "specials price". Due to life circumstances i was not able to monitor the rate increase in a timely manner or negotiate a price i could afford. I have payed off a portion of what is owed but the remainder ($230) has been sent to collections. I have 3 questions.
1.) Can i settle what is owed directly with comcast? If yes, would they be willing to negotiate on how much is repaid?
2.) Will i be able to reactivate services as "new customer" once the bill has been paid even though it has went to collections?
3.) If yes to question 2. how long would it take to resume normal service?
XfinityKrista
Official Employee
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1.5K Messages
2 years ago
Hello @goodburgers, thank you for taking the time to reach out on social media. I understand your concern with the balance due, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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