Bill sent to collection

Bill was sent to collections. Account should have a credit. Went to Comcast store, they said to do chat, chat said to call 2 different collections numbers (1 didn't work and other was suspicious).

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user_9g4oeh

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16 hours ago

Now getting calls from what appears to be a scammer 888-266-2278 claiming to be Xfinity tech.

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Good evening, user_9g4oeh, thank you so much for taking time out of your day and reaching us here via our Xfinity Forums! 888-266-2278 is the outbound version of our main number 800-COMCAST(266-2278) and is what shows when we're following up and calling you back. I can full understand being skeptical of 800 number however, and so we invite you to connect with us 1-1, so we can help answer any billing and account questions.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

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Billing

user_9g4oeh

Bill sent to collection

user_9g4oeh

XfinityAlfonso

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