yjb7131's profile

Contributor

 • 

17 Messages

Tuesday, October 8th, 2024 2:58 PM

Bill renewal

My bill just went up and I would like to renegotiate. Could someone from Xfinity please help? Thanks.

-yvonne

Accepted Solution

Official Employee

 • 

1.4K Messages

2 months ago

@yjb7131

Thank you for reaching out to our social media team, I use Xfinity forums daily, it’s great we can connect this way! As a customer myself I'm always looking for the best prices for these services I'd love and need.    

 

 If you could please send our team a direct message with your full name and full address, I'll be happy to see what new promotional offers we have to get you the best price for the services that fits your household needs!

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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