Tuesday, October 3rd, 2023 4:21 PM


Bill questions

Our bill went up significantly in the last six months and again now recently to cross $100. Additionally, we also had two lines activated with xfinity mobile for half a year and we’re supposed to receive a $30 discount on our wifi bill which never got applied. 

Requesting a customer service call to discuss the bill and the missing $30 discount from the last several months x 



104.7K Messages

10 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


2.4K Messages

10 months ago

@user_5fo5td Thank you for taking the time to reach out to us here on our Xfinity Forums. When you work with us on this platform we do try to keep our communication here and can take care of your concerns via a DM. I can also look into the concern with the additional discount for having Xfinity Mobile. To get started please send us a DM with your full name and address to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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