Visitor
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1 Message
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
Visitor
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1 Message
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
EG
Expert
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115.6K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.2K Messages
4 hours ago
Thank you @EG for helping us get to this post sooner. :)
@user_nqfaws Welcome! And no, we would not expect you to pay for any services that have not been used. If you have received a statement, please know your balance will be adjusted once the technician completes the installation.
We do bill ahead about a month (once your account is active and services are installed) then you may receive the first two statements a bit close together due to that billing however, after that you will see these normal as once a month only.
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