Bill promotion expired?

I couldn’t find a direct messaging option anywhere, but my bill doubled as a college student which wasn’t planned and I would like to see what I can do about getting this resolved.

I remember it being a promotion but I got no warning via email or text that would tell me it would end.

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XfinityAmandaB

Official Employee

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3.4K Messages

14 hours ago

user_em12b5 Thank you for reaching out for help with your bill increase. We do print the end date of each discount/promotion on your monthly PDF bill, so a text/email alert is not sent out when it does expire. We can for sure help you check out offers for you to help bring your bill back down. I always recommend checking out our offers page first, and if you do not have any options that fit your needs, let me know.

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user_em12b5

Bill promotion expired?

XfinityAmandaB

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