Bill promotion expired?

I couldn’t find a direct messaging option anywhere, but my bill doubled as a college student which wasn’t planned and I would like to see what I can do about getting this resolved.

I remember it being a promotion but I got no warning via email or text that would tell me it would end.

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XfinityAmandaB

Official Employee

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3.4K Messages

14 hours ago

user_em12b5 Thank you for reaching out for help with your bill increase. We do print the end date of each discount/promotion on your monthly PDF bill, so a text/email alert is not sent out when it does expire. We can for sure help you check out offers for you to help bring your bill back down. I always recommend checking out our offers page first, and if you do not have any options that fit your needs, let me know.

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user_em12b5

Visitor

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3 Messages

Hi, thanks for the quick response! Looks like there is a great deal for upgrading our internet at a cheaper price. But the price goes up by 10$ when I go to check out

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10 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

Does the promotional price require that you are enrolled in the auto-pay option? There is a $10 monthly discount on the promotions if that is set up.

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10 hours ago

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user_em12b5

Visitor

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3 Messages

I had autopay setup already. Looks like I had to refresh and start over for it to work, got it! Thanks

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9 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

Excellent, I am very glad to hear you were able to get that set up. If you ever have any other questions or concerns we are happy to assist you from here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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9 hours ago

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user_em12b5

Bill promotion expired?

XfinityAmandaB

user_em12b5

XfinityJohnG

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XfinityJohnG

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