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1 Message
10/11/2026 8:40 AM
Charged me full bill price after canceling service
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Official Employee
2.5K Messages
1 hour ago
Hello @user_6m5aj2 when did you request the cancellation, and when did you receive the bill? The billing statement may have generated before the account closed. If this is the case your last bill would have pro-rated charges and credits on it.
XfinityJosephA
Official Employee
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2.5K Messages
1 hour ago
Hello @user_6m5aj2 when did you request the cancellation, and when did you receive the bill? The billing statement may have generated before the account closed. If this is the case your last bill would have pro-rated charges and credits on it.
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