Visitor
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1 Message
Bill Price
My 1 gig a second promotion ended, so I upgraded to the 1.2 gig a second and got quoted $83.11 a month for a year. However, my expected bill still shows the 1 gig speed and price. Meaning I'm paying $50 more for a slower speed that I'm not even using. Plus, there's a home phone on my plan charging me $40 a month and I don't even have a home phone.
XfinityBradM
Official Employee
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1.7K Messages
24 days ago
@user_gwn3ht Our team can dive into your account and provide options to changes. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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