1 Message
Bill Payment Extension
I am sitting in a hospital with my husband. He is in critical condition. I am over 100 miles away from home. I chatted with a representative several days ago. She arranged an agreement for an extension. Well, evidently they didn't honor that agreement!!! I want to chat with a live agent not the Xfinity assistant.
XfinityThomasB
Official Employee
•
1.9K Messages
4 months ago
user_4nba7j
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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