Hey there, @user_5txcag! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with updating your payment method, it certainly is not what we want for our customers. Have you attempted the steps found here to update the payment method? If so, do you receive an error when you attempt to update the method? Please let us know.
XfinityAdrienne
Official Employee
•
2.2K Messages
53 minutes ago
Hey there, @user_5txcag! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with updating your payment method, it certainly is not what we want for our customers. Have you attempted the steps found here to update the payment method? If so, do you receive an error when you attempt to update the method? Please let us know.
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