Bill Pay

Dear Xfinity Mobile / Comcast Executive Leadership Team,My name is [Edited: "Personal Information"], and I am writing from [Edited: "Personal Information"]. My primary number is [Edited: "Personal Information"], with additional lines [Edited: "Personal Information"] and [Edited: "Personal Information"].I am sending this as a formal, high-priority escalation because your company’s customer service has reached a level of incompetence that is truly incomprehensible and unfathomable. This is, without question, the most horrible customer experience I have endured in my entire lifetime.Issue Summary:For over two months, I have repeatedly attempted to make payments on my bill(s) and most recently tried to pay off the outstanding balance.

Your system is plagued with multiple overlapping or duplicate accounts that your representatives cannot locate, consolidate, or fix.

I have wasted over 72 hours on phone calls with customer service and additional hours in Xfinity stores. The app, website, and every support channel deliver nothing but conflicting information and empty promises.

Notes have supposedly been added countless times, yet nothing has been resolved.

My time is money. This nightmare has now escalated to the point where my phone(s) are scheduled for service interruption. Two of these three lines are critical business numbers essential to my livelihood and income. Any disruption will cause immediate and direct financial damage to my business.This level of failure is unacceptable from a company of your size and resources. I have been more than patient while your teams have repeatedly failed me.Immediate Actions Required:Full review and immediate consolidation/correction of all duplicate or linked accounts tied to my name and the three numbers above.

Successful application of all pending payments so the balance is cleared and the scheduled service interruption is cancelled immediately.

Written confirmation (within 24 hours) that all three lines are in good standing and fully protected from any suspension.

Assignment of a single senior-level representative who will personally own this case until it is completely resolved.

I am available immediately at [Edited: "Personal Information"] and expect a direct response and resolution within 24-48 hours. Failure to resolve this promptly will leave me no choice but to pursue every available channel, including regulatory complaints (FCC, Pennsylvania PUC), Better Business Bureau, and public disclosure of this unacceptable treatment.This situation must be fixed today.Sincerely,

[Edited: "Personal Information"]

Additional lines: [Edited: "Personal Information"] / [Edited: "Personal Information"]Recommended Recipients (send to all):To:

[Edited: "Personal Information"]

[Edited: "Personal Information"]

[Edited: "Personal Information"] CC:

[Edited: "Personal Information"]